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How bet22 Handles Your Personal Data

At bet22, we take the privacy of your account data seriously — from the moment you open an account to every transaction you make via UPI, Paytm or…

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bet22 How bet22 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Email Privacy Team Send your data access request, correction request or deletion request directly to our privacy team at [email protected]. We aim to respond within 30 days of receiving your request.
Live Chat Support Start a live chat session from your account dashboard. Our support staff can log a formal privacy enquiry on your behalf and escalate it to the data team the same day.
Account Settings Panel Some privacy preferences — including marketing communication opt-outs and cookie consent settings — can be managed directly inside your account settings without contacting us at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

bet22 applies layered security controls to your account data — encryption in transit, access controls limited to staff who need the data to perform their role, and regular security reviews.

Data Collection

We collect only what is necessary to run your account: name, contact details, payment identifiers for UPI or Paytm, and device information. We do not collect data beyond what your account activity generates.

Cookie Use

Our platform uses session cookies to keep you logged in, preference cookies to remember your language and game lobby filters, and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time via your account settings.

Account Security

Your account password is stored using one-way hashing. Withdrawal requests trigger a secondary identity check before funds move, adding a layer of protection against unauthorised access to your wallet.

Data Retention

We keep account data for as long as your account remains active and for a defined period afterwards, as required by applicable financial regulations. Once the retention period ends, data is securely deleted or anonymised.

Third-Party Sharing

Data is shared only with payment processors (UPI, PhonePe, Paytm networks), fraud detection services and, where required, regulatory authorities. Each third party is bound by a written data processing agreement with us.

Your Rights

You may request a copy of your personal data, ask us to correct inaccuracies, or ask for deletion where no legal retention obligation applies. Submit requests via email to [email protected] or through live chat.

Frequently Asked Privacy Questions

These answers address the most common questions about how bet22 collects, stores and shares your personal data, and what you can do to exercise your rights.

We collect your name, email address, phone number, date of birth and the payment identifiers you use — such as your UPI ID or Paytm-linked mobile number. We also log your IP address and device type at the time of account creation.

We retain transaction references and the UPI ID or Paytm handle you used, but we do not store full bank account credentials. Payment processing is handled by PCI-compliant processors who operate under strict data security standards.

Yes. Email [email protected] with your registered account email and a subject line of 'Data Access Request'. We will compile and send your data within 30 days, in a commonly used, machine-readable format.

Submit a deletion request to [email protected]. We will delete or anonymise your data unless a legal obligation requires us to retain certain records — for example, financial transaction logs required by applicable regulations.

No. We do not sell or rent your personal data to third parties for their marketing use. Data sharing is limited to payment processors, fraud prevention services and regulatory authorities where legally required.

We use session, preference and analytics cookies. You can manage or withdraw consent for non-essential cookies through the cookie settings panel inside your account. Withdrawing consent does not affect your ability to use the platform.

Inactive account data is retained for the period mandated by applicable financial and regulatory rules in the jurisdiction where your account was held. After that period, the data is securely deleted or rendered permanently anonymous.